Returns & Refund Policy
At Interlogix Computer Systems Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.
By placing an order on interlogix.co.ke, you agree to the terms outlined in this policy.
Return Eligibility
You may request a return if the product:
- Was delivered damaged or defective.
- Is significantly different from the product ordered.
- Is missing parts or accessories included in the original package.
- Was delivered in error by Interlogix Computer Systems Ltd.
To qualify for a return, products must:
- Be returned within the applicable return period.
- Be in their original condition.
- Include the original packaging, accessories, manuals, and any promotional items.
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
Interlogix reserves the right to inspect returned products before approving a return, exchange, or refund.
Non-Returnable Items
For hygiene, licensing, safety, or manufacturer restrictions, the following items may not be eligible for return unless they are faulty or supplied in error:
- Software and digital licenses.
- Gift cards or vouchers.
- Special-order or custom-built products.
- Products damaged through misuse, neglect, or unauthorized repairs.
- Products with missing accessories or altered serial numbers.
- Consumables where the seal has been broken, unless defective.
Defective or Damaged Products
If your product arrives damaged, defective, or develops a fault covered by the manufacturer's warranty, please contact us as soon as possible.
Depending on the circumstances, we may:
- Replace the product.
- Repair the product.
- Exchange it for an equivalent item.
- Offer a refund where appropriate.
Additional information or inspection may be required before a resolution is provided.
Refunds
Where a refund is approved, it will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider or financial institution.
Shipping fees and other service charges may not be refundable unless the return is a result of our error or a confirmed defective product.
Exchanges
Eligible products may be exchanged for:
- The same item.
- A similar item of equal value.
- Another product, subject to payment of any price difference where applicable.
Exchange requests are subject to stock availability.
Order Cancellations
Orders may be cancelled before they are dispatched.
If payment has already been received, any approved refund will be processed in accordance with this policy.
Orders that have already been shipped cannot be cancelled but may qualify for a return if they meet the eligibility requirements.
Warranty Claims
Many products sold by Interlogix Computer Systems Ltd are covered by manufacturer warranties.
Warranty claims are handled in accordance with the manufacturer's warranty terms and may require product inspection, diagnostics, or service through an authorized service centre.
Warranty coverage does not apply to damage caused by:
- Accidents or misuse.
- Unauthorized repairs or modifications.
- Liquid damage.
- Power surges or electrical faults.
- Normal wear and tear.
- Improper installation or handling.
How to Request a Return or Refund
To request a return, exchange, or refund:
- Contact our customer support team.
- Provide your order number and proof of purchase.
- Describe the issue and, where possible, include clear photographs of the product.
- Wait for return instructions before sending the product back.
Returns sent without prior authorization may experience delays in processing.
Limitation of Liability
Interlogix Computer Systems Ltd reserves the right to refuse returns or refunds that do not comply with this policy or where products have been damaged after delivery due to misuse, negligence, or unauthorized modifications.
Nothing in this policy limits any rights available to consumers under applicable Kenyan law.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
Interlogix Computer Systems Ltd
Website: interlogix.co.ke
Email: info@interlogix.co.ke
Phone: +254 792 058 079